30 day money back guarantee and FREE returns in 3 simple steps
(excludes customer change of mind)
Contact us within 30 days
Contact us here within 30 days and we’ll start your returns process.
We will collect for free
We will collect any item(s) you wish to return, usually on a next day basis (Mon-Fri) and cover the collection cost.
We will refund or exchange
Once collected, we will either refund you within 5 days or, if you’d rather, we will send out a replacement with next day delivery, free of charge.
Returns accepted within 30 days of purchase, unused and in original packaging. Please be aware some large or bulky items may be subject to a restocking fee. This returns policy only applies to items wrongly delivered and/or goods damaged upon delivery. If the refund is requested due to change of mind or mistakes made by the Customer, the Customer must cover cost of return and original shipping cost.
For more detailed information see our Terms & Conditions.
Repairs & Warranties
Our standard warranty offered on our products is 1 year (parts & labour). In many cases we offer longer warranties, this is indicated against our products online and in our catalogues. All our engineers are highly trained and have specialised knowledge on all our products. We offer nationwide coverage for warranty and servicing – for more information, see our Repairs page.
WE CATER TO YOUR NEEDS